Ekso vs. Zendesk

Zendesk ends at the ticket. When support work triggers a project, a change request, or a delivery task — that lives somewhere else. In Ekso, support and delivery share the same platform, the same processes, and the same financial view.

Zendesk tracks resolution time. Ekso tracks resolution cost. Attach job roles, rate cards, and cost centers to every ticket — and see profitability by client, team, or contract without exporting to a spreadsheet.

Zendesk charges per agent — and costs spike when you add light agents, collaborators, or upgrade tiers. With Ekso, every user gets the full platform: support, project management, docs, and financials. No agent limits, no role-based pricing tiers.

Zendesk's help center is customer-facing only. Ekso includes a full internal knowledge base — SOPs, runbooks, and guides that are vectorized, AI-searchable, and access-controlled by folder.

Every item, ticket, doc, and time entry in Ekso is indexed and searchable by meaning. Bring your own models from Anthropic, OpenAI, or Azure Foundry. Connect via MCP from Claude, ChatGPT, or Copilot.

Zendesk is multi-tenant with limited data residency options. Ekso runs on your own Azure tenant — your data, your region, your compliance posture. Entra SSO and 2FA come standard.